Don’t ever use Dreamhost to host your website. I’ve had trouble with them in the past but the current problem is way over the top.
The Shangri-La Diet forums were hacked. A file was replaced and caused the forums to malfunction. It was easy to figure out what happened. To fix it, I merely needed to replace the two bad files with the correct ones.
And I had a recent backup. No problem, right?
Yet I have now exchanged six emails with Dreamhost Customer Support and have yet to figure out how to use the backup they automatically made for me and which I downloaded. I suggested that I send them the backup so they could figure out how to use it and in response they said I should make another backup! They would work with that one! They’re willing to work with a backup I don’t want but not with one I do! Ridiculous.
More No wonder I couldn’t extract the file I wanted. It wasn’t there! And the tech support people had — judging from their emails to me — no idea this was possible!